Virtual Care & Telemedicine in Toronto
Phone and video appointments with your own Nurse Practitioner. No travel, no waiting rooms. Quality care on your schedule.
Why Patients Love Virtual Care
All the benefits of an in-person visit, without leaving home
Same NP Every Time
Your own Nurse Practitioner, not a random provider. Someone who already knows your history and health goals.
No Travel Needed
Get care from home, the office, or anywhere in Ontario. No commute, no parking, no waiting rooms.
Flexible Scheduling
Book appointments that work for you. Morning, afternoon, or between meetings.
Secure Platform
PHIPA-compliant video and messaging. Your health information is encrypted and protected.
How It Works
Three steps to your virtual appointment
Book Your Appointment
Schedule online through the Care& app or patient portal. Or call us at (647) 951-4770.
Join Your Visit
At the scheduled time, join your video or phone appointment from the app or portal. No downloads needed.
Get Your Follow-Up
Prescriptions go directly to your pharmacy. Lab requisitions and referrals show up in your patient portal.
What You Can Address Virtually
Many common health concerns can be handled over video or phone
Included with Family Practice Membership
Virtual care is included with your Family Practice membership ($450/year). You get unlimited phone and video appointments with your own NP. This service isn't available on a pay-per-visit basis.
Learn more about Family Practice membership →Privacy & PHIPA Compliance
Your health information is protected
All virtual appointments at Care& are conducted through our PHIPA-compliant telehealth platform. PHIPA is Ontario's Personal Health Information Protection Act, and it sets the standard for how your health data is collected, used, and stored.
Your virtual visit is encrypted end-to-end. No one can access the video or audio feed except you and your NP. We don't record appointments. Your health records from virtual visits are stored in the same secure patient portal as your in-person records, so everything stays in one place.
We never share your health information with third parties without your explicit consent. Not your employer, not your insurance company, not anyone. Your privacy is not just a policy for us. It's the law.
When to Choose Virtual vs In-Person
Both are included with your membership
Choose Virtual Care When
- You need a prescription refill
- You have cold, flu, or allergy symptoms
- You want a mental health check-in
- You need a follow-up on test results
- You have a skin concern you can show on camera
- You want a referral to a specialist
- You're travelling or away from Toronto
Come In Person When
- You need a physical exam
- You need blood work or lab tests
- You need a procedure (IUD, biopsy, etc.)
- You need a controlled substance prescription
- Your concern needs hands-on assessment
- You're a new patient having your first visit
- You prefer face-to-face care for your concern
What You Need for a Virtual Visit
Virtual visits work on any device with a camera and internet connection. A smartphone, tablet, or computer will work. You don't need to download any software. The visit runs through your browser or our patient portal.
For video visits, find a quiet, well-lit space where you can talk privately. If you're discussing a skin concern or physical symptom, good lighting helps your NP see what's going on.
Phone-only visits are also available. If you don't have video access or just prefer a phone call, that's fine. Your NP will call you at the scheduled time.
Frequently Asked Questions
Common questions about virtual care and telemedicine
Ready for Care That Comes to You?
Join Care& for unlimited virtual appointments with your own Nurse Practitioner.