Care& Family Health FAQ

Care& is a modern family practice clinic in Toronto led by experienced Nurse Practitioners. We offer a membership-based Family Practice model that gives you unlimited access to the healthcare services you need.

Our approach combines the best of traditional family medicine with modern technology, offering fast access to appointments, telemedicine, on-site lab testing, and direct access to your care team. See our full list of services.

No, Care& services are not covered by OHIP. We operate as a private pay clinic offering Family Practice memberships at $450 + HST per year.

While our services aren't covered by provincial health insurance, many extended health insurance plans offer reimbursement for Nurse Practitioner visits and private healthcare services. Check your insurance coverage.

We have two convenient locations in Toronto:

• Yorkville: 162 Cumberland St Suite 200, Toronto, ON M5R 3N5
• Lawrence Park: 3080 Yonge St Suite 6010, Toronto, ON M4N 3N1

Family Practice members can visit either location and receive care from any of our Nurse Practitioners.

Both clinic locations are open Monday through Friday, 8:00 AM to 5:00 PM.

Phone and video consultations are available during these hours. We're closed on weekends and statutory holidays.

No, Care& is not a walk-in clinic. All visits require appointments to ensure you receive unrushed, high-quality care.

However, we offer same-day appointments for urgent concerns and can often accommodate last-minute scheduling needs for our Family Practice members.

Yes, we provide pediatric care for children of all ages, from newborns through adolescence.

Our services include well-child visits, immunizations, sick visits, developmental assessments, and management of chronic conditions. Each family member needs their own membership — we see all ages, so the whole family can be with the same NP at the same clinic.

You can reach us at:

• Phone: (647) 951-4770
• Email: helpdesk@careand.ca
• Member Portal: app.careand.ca

Family Practice members can also send secure messages through the member portal for non-urgent questions.

Family Practice membership is $450 + HST per person per year ($508.50 total).

This provides unlimited in-person appointments, unlimited phone and video visits, on-site lab testing, prescription refills, and access to both clinic locations. See full pricing details.

Yes. Each family member needs their own membership at $450+HST per year. We see patients of all ages, from newborns to seniors, so your whole family can be with the same NP at the same clinic.

Yes, we offer Pay-Per-Visit appointments at $100 each.

However, Pay-Per-Visit does not include lab testing, prescription refills, telemedicine, or access to controlled substances. If you need ongoing care, a Family Practice membership provides significantly better value.

We accept credit cards, debit cards, and electronic bank transfers. Payments are processed securely through our member portal.

Family Practice memberships can be paid annually or set up on automatic monthly billing.

Many extended health insurance plans provide coverage for Nurse Practitioner visits and private healthcare services.

We provide detailed receipts that you can submit to your insurance provider. Learn more about insurance coverage.

For Pay-Per-Visit patients, we require at least 4 hours notice to cancel or reschedule. Appointments cancelled with less than 4 hours notice or no-shows may be charged a fee.

Family Practice members have more flexible cancellation. If you need to reschedule, please do so as early as possible through the app so the slot can go to another patient.

Visit app.careand.ca to access your member portal.

You'll receive login credentials after your first appointment. The portal works on any device with a web browser and is also available as a mobile app.

The member portal allows you to:

• Book, reschedule, and cancel appointments
• Request prescription refills with one click
• View your health records and test results
• Send secure messages to your care team
• Complete intake forms before visits
• Access your immunization records
• Pay invoices and manage billing

Yes. We use bank-level encryption and comply with all PHIPA and PIPEDA privacy regulations.

Your health information is stored securely in Canada, and we never share your data without your explicit consent. Our platform undergoes regular security audits.

Yes, we can request and integrate records from your previous healthcare providers with your consent.

You can also upload documents directly through the member portal, including lab results, specialist reports, and imaging studies.

Yes, Family Practice members have unlimited access to phone and video consultations.

Video visits are conducted through our secure member portal and don't require any additional software or downloads.

Yes, our member portal is available as a mobile app for iOS and Android devices.

The app provides full access to all portal features, including booking appointments, requesting refills, and viewing your health records on the go. Learn more about the Care& app.

If you've forgotten your password, use the "Forgot Password" link on the login screen at app.careand.ca. A reset link will be sent to your registered email address.

If you're not receiving the reset email, check your spam/junk folder. Still having trouble? Contact us at helpdesk@careand.ca or call (647) 951-4770 during clinic hours (Monday to Friday, 8 AM to 5 PM) and we'll get you sorted out.

Your Family Practice membership includes:

• Unlimited in-person appointments at both locations
• Unlimited phone and video consultations
• On-site lab testing (blood work, urine tests, swabs)
• One-click prescription refills
• Access to your complete health records
• Continuity of care with your Nurse Practitioner
• Same-day appointments for urgent concerns
• Full family healthcare for all ages

Family Practice members often have same-day availability for urgent concerns, though this cannot be guaranteed. Routine appointments are usually available within a few days.

Yes, continuity of care is a priority at Care&. You'll be assigned a primary Nurse Practitioner who will manage your ongoing care.

If your primary NP is unavailable, another member of our team can see you, and they'll have full access to your health records.

We provide family practice care for a wide range of conditions, including:

• Acute illnesses (infections, injuries, minor emergencies)
• Chronic disease management (diabetes, hypertension, asthma, COPD)
• Mental health (depression, anxiety, stress management)
• Women's health (contraception, menopause, prenatal care)
• Men's health (sexual health, prostate health)
• Pediatric care (well-child visits, immunizations, sick visits)
• Preventive care (health screenings, cancer prevention)
• Sexual health (STI testing, PREP, fertility)

Yes, our Nurse Practitioners can prescribe controlled substances, but only for Family Practice members with an established care relationship.

This policy ensures safe, responsible prescribing practices and appropriate monitoring.

Yes, we provide referrals to specialists when medically necessary. Our team has established relationships with specialists across Toronto.

We'll coordinate your care, share relevant medical records, and follow up on specialist recommendations.

Of course. We'll request your medical records from your previous provider so nothing gets lost in the switch.

Your first appointment will include a full health assessment so we have a clear picture of your medical history and current needs.

Pay-Per-Visit is our option for patients who need care for a specific concern but don't require ongoing family practice care.

Each visit costs $100 and includes a full assessment and treatment plan for your concern.

Pay-Per-Visit provides single-visit care for specific concerns, while Family Practice offers ongoing care with full access to your NP.

Pay-Per-Visit does NOT include lab testing, prescription refills, telemedicine access, or the ability to obtain controlled substances. Family Practice members receive all these benefits plus unlimited visits.

No, lab testing is not included with Pay-Per-Visit appointments.

If lab work is needed, we can provide a requisition for testing at an external OHIP-covered lab, or you can upgrade to a Family Practice membership for on-site testing.

No, prescription refills are not available for Pay-Per-Visit patients.

To receive ongoing medication management, including refills, you'll need to become a Family Practice member.

No, telemedicine (phone and video visits) is only available to Family Practice members.

Pay-Per-Visit is for in-person visits only.

Pay-Per-Visit is appropriate for:

• Minor acute illnesses (cold, flu, infections)
• Minor injuries (sprains, cuts, minor burns)
• Skin conditions (rashes, minor wounds)
• Single-concern assessments
• Medical documentation (sick notes, clearance forms)

For ongoing care, chronic conditions, or anything requiring follow-up, Family Practice is recommended.

Yes, you can upgrade to Family Practice membership at any time.

Contact us to discuss membership options.

Executive Medicine is our upcoming premium healthcare service for professionals who want proactive health management with maximum convenience. It is currently in development and will be launching soon.

It will include everything in Family Practice plus extended appointments, a thorough annual health assessment, and priority access to your care team. Learn more and join the waitlist.

Executive Medicine includes:

• All Family Practice benefits
• Extended 60-minute appointments
• Comprehensive annual health assessment
• Advanced screening and preventive care
• Priority scheduling and same-day access
• Direct phone access to your Nurse Practitioner
• Coordinated specialist referrals and follow-up
• Executive health reporting and tracking
• Travel medicine consultations

Executive Medicine will be $1,500/year + HST. This will include everything in the Family Practice membership plus priority scheduling, extended appointments (45-60 min), direct email access to your NP, and an annual executive health assessment.

Executive Medicine is coming soon. Contact us at (647) 951-4770 or helpdesk@careand.ca to join the waitlist.

Executive Medicine is ideal for:

• Senior executives and business leaders
• Professionals with demanding schedules
• Individuals prioritizing preventive health
• Frequent travelers needing flexible care
• Anyone seeking VIP healthcare experience

The annual health assessment includes:

• Extensive health history review
• Complete physical examination
• Comprehensive blood work and screening tests
• Cardiovascular risk assessment
• Cancer screening appropriate for age and risk
• Mental health and stress assessment
• Lifestyle and wellness review
• A health plan built around your specific goals

Executive Medicine members have direct email access to their Nurse Practitioner during clinic hours (Mon-Fri, 8am-5pm).

For urgent concerns outside clinic hours, go to your nearest emergency room or call 911. You can also send a message through the portal and your NP will follow up the next business day.

Yes, we offer family plans for Executive Medicine with customized services for each family member.

Contact us to talk about what your family needs and we'll put together a plan.

Corporate Health is our employer-sponsored healthcare program that provides family practice services as a workplace benefit.

Companies can offer Care& memberships to employees as part of their benefits package, supporting employee health and productivity. Learn more about Corporate Health.

Corporate Health packages typically include:

• Family Practice memberships for employees
• Optional coverage for dependents
• On-site or near-site clinic services
• Annual health assessments
• Wellness programs and health screenings
• Mental health support
• Vaccination clinics
• Health reporting and analytics (anonymized)

We work with companies of all sizes, from small businesses to large enterprises.

Corporate packages can be customized based on your workforce size, location, and specific needs. Contact us to discuss options for your organization.

Yes, we can arrange on-site health services including vaccination clinics, health screenings, and wellness programs.

For larger organizations, we can explore establishing a near-site clinic or dedicated service days at your location.

Corporate Health programs deliver ROI through:

• Reduced absenteeism and sick days
• Improved employee productivity
• Enhanced recruitment and retention
• Lower healthcare costs over time
• Improved employee morale and engagement
• Early detection and management of health issues

Studies show that workplace health programs typically return $3-6 for every dollar invested.

Yes, all employee health information is strictly confidential and protected by PHIPA and PIPEDA regulations.

Employers receive only anonymized aggregate health data and program utilization metrics. Individual health information is never shared without explicit employee consent.

Contact us at (647) 951-4770 or helpdesk@careand.ca to schedule a consultation.

We'll learn about your organization, discuss options, and put together a proposal with clear pricing and a timeline.

We provide full menopause care including symptom assessment, hormone therapy (HRT), non-hormonal treatments, and ongoing management.

Our approach is tailored to you, evidence-based, and focused on improving your quality of life during this transition. Learn more about our menopause services.

We treat all menopause-related symptoms, including:

• Hot flashes and night sweats
• Sleep disturbances
• Mood changes and irritability
• Vaginal dryness and discomfort
• Decreased libido
• Weight changes and metabolism shifts
• Cognitive changes (brain fog)
• Joint pain and muscle aches

Yes, our Nurse Practitioners can prescribe hormone replacement therapy (HRT) when appropriate.

We offer various HRT options including estrogen, progesterone, and testosterone therapy. We'll assess your symptoms, health history, and risks to build a treatment plan that's right for you.

We offer effective non-hormonal treatments for menopause symptoms, including:

• Non-hormonal menopause medication
• Vaginal moisturizers and lubricants
• Lifestyle modifications
• Sleep hygiene strategies
• Dietary recommendations
• Exercise programs

Initially, we'll see you every 4-12 weeks to assess your response to treatment and adjust as needed.

Once your symptoms are well-managed, follow-up visits are typically every 3-6 months. As a Family Practice member, you have unlimited access for any concerns that arise.

No, Care& services are not covered by OHIP. Menopause specialist consultation is $350. Ongoing menopause care is available through your Family Practice membership ($450 + HST per year).

This includes unlimited appointments, lab testing, and ongoing medication management. Many extended health insurance plans provide partial reimbursement.

The initial menopause specialist consultation is $350 and available to anyone. Ongoing menopause care requires a Family Practice membership for continued management.

This ensures continuity of care, proper monitoring, and the ability to adjust treatment as your needs evolve.

Yes, our Nurse Practitioners are trained and experienced in IUD insertion and removal.

We offer both hormonal IUDs (Mirena, Kyleena) and copper IUDs (Mona Lisa, Ballerine, Flexi-T), depending on your needs and preferences.

The process includes:

1. Initial consultation to discuss pain management options and ensure an IUD is right for you
2. Pre-insertion testing (STI screening if needed)
3. IUD insertion appointment (60 minutes)
4. Follow-up appointment to ensure proper placement

The entire process typically takes 2-3 days from consultation to insertion.

IUD insertions are free for family practice members or a $250 procedure fee for pay-per-visit patients. The IUD device itself typically costs $100-450 and may be covered by your insurance. Patient must have the IUD already prescribed and obtained before their insertion appointment.

IUD removal is included with the family practice plan or $100 for pay-per-visit patients.

Most people experience some degree of cramping or pain during an IUD insertion. The level of discomfort varies from person to person.

We provide pain management strategies including in-clinic sedation, local anesthetic, and prescribed pain medication. Our gentle technique minimizes discomfort.

An endometrial biopsy is a procedure to collect a small sample of tissue from the lining of the uterus (endometrium) for laboratory analysis.

It's performed to investigate abnormal uterine bleeding, thickened endometrium, or other uterine concerns.

Your Nurse Practitioner may recommend an endometrial biopsy for:

• Abnormal uterine bleeding (heavy, prolonged, or irregular periods)
• Post-menopausal bleeding
• Thickened endometrium seen on ultrasound
• Evaluation of endometrial polyps
• Investigation of potential endometrial cancer
• Infertility workup

The procedure is performed in our clinic and takes about 10-15 minutes:

1. A speculum is inserted (like a pelvic exam)
2. The cervix is cleaned
3. A thin catheter is inserted through the cervix
4. A small tissue sample is collected via suction
5. The sample is sent to a lab for analysis

Most patients can resume normal activities immediately after the procedure.

Most people experience some degree of cramping or pain during the procedure. The level of discomfort varies from person to person.

We provide pain management strategies including in-clinic sedation, local anesthetic, and prescribed pain medication. Our gentle technique minimizes discomfort.

Results typically take 2-4 weeks. Your Nurse Practitioner will contact you to discuss the findings and next steps.

If any concerning findings are identified, we'll arrange appropriate follow-up care or specialist referrals.

Yes, we offer medical-grade IV vitamin and nutrient infusions for various health concerns.

Our IV therapies are administered by experienced healthcare professionals in a comfortable clinic setting.

We offer several IV therapy options:

• Care& Reset (a Myers cocktail for immune support, energy, general wellness)
• IV Iron
• NAD+
• IV Medications

We also offer vitamin injections (B12, Vitamin D) and glutathione.

IV infusions may benefit:

• Fatigue and low energy
• Immune system support
• Dehydration
• Recovery from illness
• Athletic performance and recovery
• Hangover relief
• Chronic conditions (as adjunct therapy)

We'll assess your needs and recommend appropriate therapy during your consultation.

Most IV infusions take 30-60 minutes, depending on the type and your tolerance.

You'll relax in a comfortable chair during the infusion, and you can read, work on your device, or simply rest.

Infusion fees range from $150-400. An IV Iron Order Sheet from your referring provider is required for iron. The IV iron medication itself is covered by most insurance plans.

Visit our IV therapy page for more details, or call us at (647) 951-4770.

IV therapy is generally safe with minimal side effects. Some people may experience:

• Mild discomfort at the IV site
• Temporary warmth or flushing
• Rare bruising at the insertion site

We'll review your medical history and current health status to ensure IV therapy is safe for you.

No, IV infusions are available to both members and non-members.

An IV Iron Order Sheet from your referring provider is required for iron infusions.

Yes, we provide full PrEP services including assessment, prescription, IM administration and ongoing monitoring.

PrEP (Pre-Exposure Prophylaxis) is a highly effective medication that reduces the risk of HIV infection by over 99% when taken as prescribed.

Starting PrEP involves:

1. Initial consultation to assess your need and eligibility
2. Baseline testing (HIV, kidney function, STI screening)
3. PrEP prescription (we prescribe Truvada, Descovy, and Apretude as well as generics)
4. Follow-up visits every 3 months for monitoring and refills

Most patients can start PrEP within 1-2 weeks of their initial consultation.

PREP medication costs approximately $250-300 per month if paying out-of-pocket.

However, PREP is covered by:

• Most private insurance plans
• Ontario Drug Benefit (ODB) for eligible individuals
• Trillium Drug Program
• Manufacturer assistance programs

We'll help you find the right coverage options to reduce or eliminate your out-of-pocket costs.

Absolutely. Care& is a safe, welcoming, and affirming space for LGBTQ+ patients.

Our team is trained in LGBTQ+ healthcare and provides non-judgmental care including:

• Sexual health and STI screening
• PREP and PEP
• Hormone therapy referrals (gender-affirming care)
• Mental health support
• Preventive care

Yes, we provide full STI testing and treatment services.

Family Practice members receive on-site testing for HIV, syphilis, gonorrhea, chlamydia, hepatitis, and other STIs. Results are typically available within 1-3 days, and treatment can be provided immediately if needed.

Yes, all patient information is strictly confidential and protected by PHIPA and PIPEDA privacy laws.

We never disclose your sexual orientation, gender identity, or any aspect of your care without your explicit consent. You can trust that your privacy is our priority.